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Companion App Guide

The Exodus Companion App is a native application available for both iOS (via the App Store) and Android (via the Play Store). As the endpoint component of Exodus, it is used by the end users to unenroll their device from the Source Tenant and then re-enroll it into the Target Tenant.

Language support​

  • English
  • French
  • German
  • Italian
  • Spanish

Get the Companion App on your devices​

The instructions depend on the type of UEM you are using as a Source Tenant. Please choose the appropriate one in the list below:

Unenroll and re-enroll your devices with the Companion App​

Once you have created a Batch from your Dashboard, the listed devices needs to leverage the Companion App to trigger the unenrollment from the Source Tenant and then facilitate the re-enrollment to the Target Tenant.

There is two possible migration methods:

Retire migration method​

  1. Launch the Companion App on the device where you are invited to start a migration.
  2. Tap on Start Migration when you see fit.
  3. A pop-up window informs you that you cannot cancel the migration once started. Please pay attention to the message, and if you are ready to start the migration, tap on OK.
  4. The application will check if the data connectivity and battery level are correct, and whether it can communicate with the Exodus Instance. If everything is fine, the unenrollment will start automatically.
  5. Now tap on Finish Migration to start the re-enrollment stage. The re-enrollment stage includes different steps outside the Companion App which are either UEM or Operating System dependent and varies if the device runs on Android or iOS. Please make sure to follow the steps thoroughly.
  6. Once done, the Companion App indicates the success of the migration process. You have completed your migration and your device is now successfully enrolled in your Target Tenant. The Companion App can be safely deleted from the device.

Erase migration method​

  1. Launch the Companion App on the device where you are invited to start a migration.
  2. Tap on Next twice then tap on Erase Device.
  3. A pop-up message informs you that you are about to erase all data of the device. Please pay attention to the message, and if you are ready to erase the device, tap on OK.
  4. Once the device restarts, the re-enrollment stage includes different steps outside the Companion App which are either UEM or Operating System dependent and varies if the device runs Android or iOS. Once done, your migration is complete and your device is now successfully enrolled in your Target Tenant.

Devices Battery Thresholds​

To ensure the feasibility of a device migration, a minimum of 30 % battery threshold is required.

Troubleshooting the Companion App​

When starting a device migration with the Companion App, it will first try to check the device to make sure the migration can be safely executed. Then it will get through the different stages of the migration process. If something goes wrong in any of those steps, the App will let you know with an error message.

If you are facing this case, please read the following part:

Something went wrong during your device status check. Please make sure you have your cellular data activated or access to internet via Wi-Fi before trying again.

If you see this message, it means that your device does not have access to the Internet. Go to the device settings and make sure the device have a functional cellular connection or a functional Wi-Fi connection and is not in airplane mode. If you’re struggling with this part, please report to the device’s documentation.

Something went wrong during your device status check. Please make sure your device has more than 30% battery level before trying again.

If you see this message, it means that the battery level of your device is too low. For safety reasons, you cannot start a migration if the battery level isn’t at least 30%. Plug your device and start again once the battery level is above 30%.

There is no ongoing migration for your device yet.

If you see this message, it means that no migration is set for this device. If you think there should have one, tap the little circled i in the top right corner and check that the Exodus server is correctly set (you may need the help of your IT department to know if the value is correct).