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Source Tenants

This page lets you create and manage the available UEM Source Tenants.

The available Source Tenants' types are listed in the Support Matrix.

Add Tenant​

To register your own Source Tenant, click on the Add Tenant button and provide the following properties:

  1. Type: Select the type of Tenant.
  2. Name: Provide a name for this Tenant.

Based on the type of Tenant, the required properties should include some values listed below:

  • Host: The server URL.
  • API Key: The Tenant API Key with the required jurisdiction.
  • Tenant ID: The Tenant dedicated ID.

Once the Tenants details are provided, a means of authentication will be required.
Two methodologies are available:

Password​

  1. Authentication Method: Select the preferred authentication method, being either Password or Certificate.
  2. Administrator Username: Provide the username of the dedicated account.
  3. Administrator Password: Provide the password of the dedicated account.

Certificate​

  1. File Upload: Upload the certificate, it must be a .p12 format
  2. Certificate Passphrase: Provide the certificate passphrase.
  3. Administrator Username: Provide the username of the dedicated account.

Required Tenant's information​

For more details on a Tenant properties, please refer the appropriate one in the list below:

Buttons​

The available buttons allow:

  • Edit: To edit an existing Tenant properties.
  • Delete: To delete an existing Tenant.

States​

A Tenant can have 2 states:

  • Enabled: The connection to the Tenant is valid.
  • Disabled: The connection to the Tenant is invalid.

If the provided credentials happen to become invalid, Exodus will no longer be able to execute the required commands on the UEM server, thus preventing devices from updating their status and progressing through the migration. Use the Edit button to update the properties accordingly.
In the event of a Tenant becoming Disabled, all the Instance’s users will be notified by email.

tip

If you use credentials with a set expiration date, do not hesitate to renew these pre-emptively to avoid any service interruption.

warning

Beware that a credential error may be triggered for a variety of reasons, such as insufficient permissions to perform a specific command or the UEM server's authentication service being temporarily unavailable. Therefore, a Tenant flagged as Disabled may still be able to proceed normally. Exodus tries to avoid reporting false negatives by ignoring errors that occur for less than 30 seconds.